---

SharePointHQ Introduces SharePoint Help Desk Solution
SharePointHQ HelpDesk Offers Small and Medium-sized Companies a Fully Integrated SharePoint-Based Help Desk Solution

The Need for Help Desk Software
Any company that does business online needs help desk software. In many cases, help desk software is a vital component to a good business strategy that can help both the company and the client.

Help Desk Outsourcing: A Necessary Evil?
Business are always looking for ways to improve their bottom lines, and one of the latest cost-cutting methods to find favor is help desk outsourcing. Help desk outsourcing allows a company struggling with diminishing revenues streams to streamline by focusing on the improvement of its core business operations and letting outsource providers handle the peripheral ones.

Industry Leading Web Help Desk Tops 500 Customers
Implemented by leading education, enterprise and government organizations

The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem.

The Help Desk
When you think of a help desk, what do you picture? Do you see a large desk with an elderly woman sitting behind it pencil behind the ear? Maybe it has a computer or two? Of course the person is smiling, but you know it's not going to be much help to talk to them. Now, transform this image to the computer help desk.

LiveTime Help Desk Adds Mac OS X Leopard Compatibility to Web 2.0 Service Management Software
LiveTime releases Service Management and Help Desk software for Mac OS X Leopard and Leopard Server, and introduces optimizations for Safari 3.0.

LiveTime Adds JeOS VMware Virtual Appliance to its Help Desk and Service Management Suite
New Linux based JeOS (Just Enough Operating System) facilitates rapid deployment of enterprise service management and help desk infrastructure.

Yale University Selects Consona CRM?s KNOVA® to Manage Its IT Help Desk
KNOVA Chosen for Patented Search Technologies and Ability to Support Yale?s ITIL Initiative

Importance of Technical Help Desk
Presence of Computers

Undelete 5 Reduces IT Help Desk Man Hours with New Desktop Client
New technology empowers users to restore deleted file or saved over Microsoft Office file on their own from server recovery bins without having to call the Help Desk.

LiveTime Help Desk Helps UNIONBAY Dress up with ITIL Best Practices
Leading apparel marketing and distribution company introduces best of breed IT support across the United States with LiveTime's ITIL based service management software

ABS Wins Three-Year Help Desk Contract with EmployBridge: Knowledge Center, Culture, Customer Service Are Key
With over 140 locations throughout the U.S., EmployBridge, a national provider of staffing and workforce solutions, sought an IT solution to increase employee productivity. The firm chose ABS Associates (www.abs-inc.com) for its outsourcing help desk expertise, including ABShelp, the web-enabled knowledge center, which also incorporates comprehensive self-service options, such as an online knowledgebase and frequently asked questions. With both customer service and cost as key factors, EmployBridge selected ABS over an offshore alternative for its integrity, professionalism, and high-quality IT support and services.

Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity.

QualityUnit Announces Release of Support Center -- Helpdesk and Customer Support Software
Support Center is powerful and easy-to-use helpdesk and customer support software that allows you to take control of your company inbox, and productively handle interactions between you and your clients.